Once you have paid for your order, Ladood designers will prepare a proof for your approval (within a few days). It is at this stage that you are able to make any changes to your cards upon seeing the pdf proofs that we will send you via email. Our designers will also review the cards in case of any typos (we're pretty nice like that). Once you are happy with your cards and have given the heads up to send to print, no further changes can be made! So please double and triple check all spelling!
You can always check the status of your order in the ‘My Orders’ tab in the ‘My Account’ page.As soon as you've placed and paid for your order, you will receive a confirmation email from our team - this will include your order number and a summary of the cards you've ordered. We will also email you every time a milestone is approaching and there is something you we need you to do, or when a milestone has passed, so you are always kept in the loop.
If you are looking for information about how long it will take since you have placed an order, here is the step-by-step order process:
a) Ordered - We will send you a confirmation email that the Ladood family have received your order.
b) In Design - Our Professional designers at the Ladood Factory have begun working on your order. A member of our team will check each item in your order to ensure every detail is perfectly flawless - from grammar to etiquette, and even punctuation. If we have any questions regarding your order, a designer will personally contact you via the phone number and/or email address you provided at registration.
c) Proof and approval - You will be emailed a PDF proof of your invitations. It’s amazing seeing your cards come to life :-). You can approve that it’s all perfect (yay!) by just replying back to the email and we’ll send them straight our amazing printers. Or………go through stages d) and e)
d) Final changes - If there are any changes that you need to make, please just reply to the email with bullet points on what you would like changed. PLEASE NOTE: Your order will not be printed until ALL items in the proof have been approved, so please be sure to approve your proof quickly if you are in a hurry and need the cards ASAP.
e) Proof and approval - All cards will be amended with your final changes (if you have any!). We will then email you a final PDF proof again. Once you approve the changes (just reply back to the email), your order will be prepared for printing.
f) Printed - Your order is currently being printed - How bloody exciting!?
h) Shipped - Your order has been shipped and an email confirming this will be sent to you. All our products are shipped via 1st Class next day, tracked service. We will send you an email when these are ready for delivery, so please make sure that someone is home to sign for them. If you prefer a specific day, just email us back and we’ll try to adjust the delivery date. If you need your order very quickly, please call us as soon as you've placed an order so we can keep a special eye on it and ask our designers to possibly prioritise your order!
i) Delivered - We're confident that you're going to love the cards. We would love to hear some feedback from you - most of our customers also send us photos and videos of them opening and writing their invitations. Tag us in your instagram photos!
Our designers save all final PDFs that were sent for printing in our database. If you want to invite more guests, or have underestimated how many cards you needed to order(!), just drop us an email at firstname.lastname@example.org and we’ll dig out your order for you. You’ll still have to pay for the cards upfront but won’t need to go through all of the steps again.
Once you have ordered and paid for your cards', you are no longer able to cancel as our designers would’ve immediately started working on the text edits you submitted. Partial refunds may be given in special circumstances. Please give us a call on +(44)7940040066.